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Terms of Service

Last updated: 23 June 2026

These Terms govern your use of Heartern, a hospital and clinic management SaaS operated by Eco Biznfc Solutions Pvt. Ltd.(GSTIN 27AAJCE4400E1Z1), with its principal office at Airoli, Navi Mumbai 400708, India ("we", "us", "our", "Heartern"). By accessing or using Heartern, you ("Customer", "you") agree to be bound by these Terms.

1. The service

Heartern is a multi-tenant Software-as-a-Service for managing patients, appointments, doctors, drives, payments and WhatsApp marketing for hospitals and clinics. Each customer is provisioned with an isolated tenant on a Heartern-managed subdomain (e.g. yourname.heartern.com).

2. Subscription, fees & taxes

  • First-year fee: ₹30,000 (subject to change for new customers). Includes onboarding, training and one tenant instance.
  • Annual renewal: ₹9,999 per year, billed in advance.
  • All fees are exclusive of 18% GST, which will be added to invoices.
  • Payments are non-refundable except where required by law or where the service has been unavailable for more than seven (7) consecutive days due to our fault.
  • We may revise pricing for new customers at any time. Existing paying customers will be notified at least 30 days before a renewal-cycle price change.

3. Customer responsibilities

  • You are responsible for the accuracy and lawfulness of all data you upload (patient records, prescriptions, payment information, marketing audiences).
  • You will obtain valid consent from patients before sending marketing communications and will comply with applicable healthcare, privacy and telemarketing regulations including the Indian Telegraph Act, TRAI Commercial Communications Customer Preference Regulations and the Digital Personal Data Protection Act, 2023 (DPDP Act).
  • You will keep login credentials confidential. We are not liable for unauthorised activity resulting from credential leakage on your side.
  • You will not use Heartern to send unsolicited bulk messages, malware, or any content that violates Meta's WhatsApp Business policies or Indian law.

4. WhatsApp Business messaging

Heartern integrates with a WhatsApp Business Service Provider ("BSP") to deliver template messages. Approval, throughput and template content are governed by Meta's policies and the BSP's terms. We are not liable for delivery failures, account suspensions or template rejections caused by Meta or the BSP. Per-message charges (where applicable) are billed by the BSP or passed through to you.

5. Data ownership & portability

  • You retain full ownership of all data uploaded to your Heartern tenant.
  • On termination (by either party), we will provide a CSV export of your patient, appointment and payment data within seven (7) working days of your written request.
  • After the export is delivered, your tenant data may be deleted after a 30-day grace period unless you have requested longer retention in writing.

6. Service availability

We target 99.0% monthly uptime but do not contractually guarantee it. Scheduled maintenance will be announced when reasonably possible. We are not liable for downtime caused by third-party infrastructure providers (hosting, DNS, BSP, Meta).

7. Limitation of liability

To the maximum extent permitted by law, Heartern's total aggregate liability arising from or in connection with these Terms or your use of the Service is limited to the fees paid by you in the twelve (12) months immediately preceding the event giving rise to the claim. We are not liable for indirect, consequential, incidental, special, or punitive damages, or for loss of profits, revenue, data or goodwill.

8. Suspension & termination

We may suspend or terminate your account on (a) non-payment beyond the 7-day grace period, (b) violation of these Terms, (c) misuse causing risk to other tenants or our infrastructure, or (d) legal compulsion. You may terminate at any time by written notice; pre-paid fees are not refundable except as stated in Section 2.

9. Governing law & jurisdiction

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

10. Contact

Eco Biznfc Solutions Pvt. Ltd.
Airoli, Navi Mumbai 400708, India
Email: contact@ecobiznfc.com
Phone: +91 99871 81901 (Mon–Sat, 10 AM–7 PM IST)